Frequently asked questions

Choosing parts

How do I know whether a given part fits my bike?

On every product we state which models it is meant for — and in many cases you pick the model as an option when you order. If your bike has been modified, or you are not sure, write to us before you buy: jgracinggg@gmail.com or +48 534 297 947. It is the cheapest five minutes in the whole process.

Which controller should I pick for a Sur-Ron Light Bee?

That depends above all on which battery and which motor you have — the controller is only one element of the system and will not work in isolation from the rest. A more powerful controller on a weak battery or on a stock motor usually ends with the weakest link overheating or being damaged.

So instead of picking “the most powerful one”, write to us with what you have in the bike — we will match the controller to the whole setup.

Is fitting difficult?

It depends on the part. Accessories — number boards, buttons, stem locks, seat covers — you will fit yourself with basic tools. Controllers, motors, swingarms and suspension already call for experience or a trip to a workshop. With wheels you need the tyre fitted.

Order and delivery

How long is the wait for an order?

We ship accessories within 48 hours, Torp products in 3–7 working days, EBMX in 7 working days. Made-to-order wheels we build in 35–45 working days (express 25–35), because we put them together by hand to your configuration. The full table is on the Delivery and payment page.

How much does shipping cost?

In Poland 19.49 zł, and free above 500 zł. We also ship to the whole of the European Union and to Norway and Switzerland — the rates and free delivery thresholds for each country are on the Delivery and payment page. You always see the exact cost for your address in the cart.

Will I have to pay customs duty when something is shipped abroad?

Within the European Union, no — the price you see is the final price. On shipments to Norway and Switzerland customs duty and import tax are charged by the customs authority there and paid by the recipient, usually when the parcel is collected. We include an invoice and customs documents with the parcel.

Can I pay in instalments?

Yes — we offer Klarna, which lets you defer the payment or spread it over instalments. You choose it when you finalise the order. Beyond that we accept BLIK, cards, Apple Pay, Google Pay and Shop Pay.

Can I change or cancel an order?

If the parcel has not gone out yet — usually yes. Write or call as soon as you can. With made-to-order wheels the timing matters: before we start the build, changing the configuration is no problem at all.

After the purchase

How do I track my parcel?

We send the tracking number by email the moment the parcel is dispatched. You can also check the order status by logging in to your account.

What if the part does not fit, or I change my mind?

You have 14 days to return it. The step-by-step procedure is on the Returns and complaints page.

Something has stopped working — what now?

Write to jgracinggg@gmail.com with your order number, a description of the symptoms and — if possible — a photo or a video. With electronics, give us the rest of the bike's setup too: battery, motor, settings. That usually cuts a few days off the case.

Did not find your answer?

Write to jgracinggg@gmail.com, call +48 534 297 947 or use the chat on the site. Contact details.